momoRefunds & withdrawal
Effective 26 October 2026
1. Your 14-day right of withdrawal
If you are a consumer in the EU, you can withdraw from your purchase within 14 days of buying it, without giving a reason, as long as you have not started downloading Momo.
2. When the right ends
A Momo key gives access to digital content. At checkout we ask you to agree that supply starts right away and to confirm that you lose your right of withdrawal once the download begins. After you redeem your key and the download starts, the right of withdrawal no longer applies.
3. How to withdraw
Send us a clear message before the 14 days are over, for example by email to support@momocompanion.org, with your order email and key. You may use this model form, but don't have to:
To [legal name of the business], [address], support@momocompanion.org:
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content: Momo key, ordered on [date], key [MOMO-…]. Name of consumer(s): […]. Address of consumer(s): […]. Date: […].
We refund the full payment within 14 days of receiving your message, using the same payment method, and revoke the key.
4. Our promise on top of the law
If Momo doesn't work on your Mac and we can't fix it, write to us within 30 days of purchase and we'll refund you, even after you've downloaded it. [Keep, change or remove this promise before publishing.]
5. Defects
Independently of the above, you always have your statutory rights if the App doesn't conform to the contract. See the Terms of Service.