Terms of Service

1. Who we are

Momo Companion (“Momo”, “we”, “us”) is offered by [legal name of the business], [address], registered with the Dutch Chamber of Commerce (KvK) under number [KvK number], VAT number [VAT number]. You can reach us at support@momocompanion.org. See the Imprint.

2. What these terms cover

These terms apply to buying a Momo key on this website, to downloading and using the Momo Companion app (“the App”), and to the online services that come with it: the download service, the friends relay and visits between Macs (together, “the Services”). Your use of the App itself is also governed by the License (EULA). Our Privacy Policy explains how we handle personal data.

By buying a key or using the App, you agree to these terms. If you buy as a consumer, nothing in these terms limits the rights you have under mandatory consumer law.

3. Keys and purchases

• Price. A Momo key costs €10, including VAT where applicable, paid once. There is no subscription.
• Payment is handled by our payment provider, [payment provider, e.g. Stripe]. We never see or store your full card details.
• Contract. The contract is concluded when your payment is confirmed and your key is shown or sent to you.
• One person. A key is a personal license for one person. You may not resell, share, publish or transfer keys.
• Redeeming. A key is claimed the first time it is redeemed. It can be redeemed again within 24 hours, up to 5 times in total, so a broken download can be retried. After that it stops working for downloads.
• Abuse. We may revoke keys that were obtained fraudulently, charged back, or shared or resold in breach of these terms.
• Reroll keys (ROLL-…) cost €10 each, including VAT where applicable. A reroll key re-hatches one Momo once, on one Mac; its memory and friends stay. The new look is random.

4. Right of withdrawal

Momo is digital content that is not supplied on a physical medium. If you are a consumer in the EU, you normally have 14 days to withdraw from the purchase. That right ends once the download has started, if you asked us to start supplying the content within those 14 days and confirmed that you lose your right of withdrawal by doing so. Details, and our own refund policy on top of the law, are on Refunds & withdrawal.

5. Requirements and AI features

The App needs macOS 14 or later. Talking with Momo uses an AI service that you sign in to yourself on your Mac, such as Claude Code (Anthropic) or Codex (OpenAI). Those services are not provided by us; their own terms, fees and limits apply, and we are not responsible for their availability or for the content they produce. AI replies can be wrong. Don't rely on them for medical, legal, financial or safety decisions.

6. Letting Momo act on your Mac

The App can run commands and AppleScript on your Mac only if you turn on “Let Momo act on my Mac”. It is off by default, and Momo asks before sending, buying or deleting anything. You are responsible for what you allow and approve. Keep backups of important data.

7. Fair use of the Services

Don't use Momo or the Services to harass people, send unlawful or harmful content to friends, attack or overload our servers, guess keys, or reverse engineer the Services to get around their limits. We may suspend friend codes or access to the Services if you do.

8. Our rights

The App, the Momo character, its looks, names, animations, artwork and this website are owned by us or our licensors and protected by intellectual property law. Buying a key gives you a license to use the App, not ownership of it. See the License.

9. Updates and availability

We may release updates that fix bugs or change features. The online Services (download, relay) are provided as they are and may occasionally be unavailable. If we ever stop offering the friends relay, the App keeps working on your Mac without it.

10. Conformity and liability

If you are a consumer, you have the statutory right that the App conforms to the contract. If it doesn't, contact us and we will repair it or, where that isn't possible, refund you, as the law provides.

To the extent the law allows, our total liability under or in connection with these terms is limited to the amount you paid for your key. We are not liable for indirect or consequential loss, or for loss caused by third-party AI services, or by actions you allowed Momo to perform on your Mac. This does not limit liability for death or personal injury, for intent or gross negligence, or any liability that cannot be limited by law.

11. Changes to these terms

We may change these terms for future purchases and for the Services. We will post the new version here with a new effective date. Changes don't take away rights you already have for a key you bought.

12. Law and disputes

Dutch law applies. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of that country. Disputes go to the competent court in the Netherlands, unless the law gives you the right to go to a court where you live. Please contact us first: most problems are solved with one email.

The EU online dispute resolution (ODR) platform closed in July 2025. You can contact your national consumer authority, in the Netherlands the ACM ConsuWijzer.

13. Contact

support@momocompanion.org · [address]